Phone:
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On March 30, 2017, according to feedback from colleagues at Ulupure's Wuhan regional office, a customer in Wuhan received a batch of counterfeit consumables. Ulupure takes this matter very seriously and reminds all customers to purchase consumables through official channels. Ulupure will not provide warranty coverage for product quality issues caused by the use of counterfeit consumables.
Currently, counterfeit and substandard Ulupure consumables are rampant in the market, not only greatly harming the rights and interests of consumers and manufacturers but also seriously affecting customers' work quality and efficiency. Because counterfeit consumables mostly use cheap raw materials from small domestic factories, they can cause instability in the entire pure water system, leading to premature equipment failure and significantly increasing user costs.
Therefore, Ulupure will actively collect relevant information and cooperate with relevant government departments to resolutely combat counterfeit consumables, effectively protect consumer interests, strive to create a clean market environment, and ensure consumers can truly use consumables with confidence.
If you receive counterfeit or substandard consumables, please call 12315 and report it to us. Ulupure will fully cooperate in combating counterfeiting and protecting your rights.
Attached are images of counterfeit consumables:
Genuine Ulupure consumables:
Genuine consumables that pass inspection have a manufacturing date label (not handwritten):
